Making the switch

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Making the switch from Sprint to Cingular.. Well, I thought it would be a painless process.
Damn was I wrong. My new Treo650 smartphone is GSM/GPRS goodness, so I decided to use Cingular, as they are largest GSM carrier in the US. The only problem was that I was under contract with Sprint until 4th Qtr 07. Breaking your contract with Sprint means shelling out $150.

Not an option. So I opted to create a new Cingular # and maintain the Sprint account until its expiration. Unfortunately, the Cingular mishandled two critical aspects of the transaction:

1) Improper SIM Card
2) Transferred old Sprint number, thus nullifying Sprint account

I wouldn't have been too miffed with #2, had the SIM card been allocated correctly. For those who are unfamiliar, GSM phones will not work as designed (ie no outgoing/incoming calls, phonebook, bluetooth database, etc) without an active SIM. Basically, makes the device useless.

My expectation is that I'll have all of this corrected in a couple hours.. So if you need to get at me, drop an email or IM.

Update: Cingular has agreed to credit my account with the difference of the Sprint contract cancellation penalty. I'm still going to go after Sprint to resolve the matter.

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    This page contains a single entry by AG published on October 7, 2006 2:42 PM.

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